Contact the OZ Team

Contact the real OZ team

Start with the right help path

Choose what you need below. This keeps tracking, order evidence and product questions together and avoids sending personal order information through a public channel.

The real OZ Vape Direct team

How can we help?

Protect your privacy.

Do not post your address, order number, tracking number, barcode or label photographs in public comments. Keep them for the verified order-support path.

What to prepare

  • Your order number and the contact email used at checkout.
  • The exact product and variant name.
  • Clear photographs of the parcel, label, retail packaging and item if something is wrong.
  • A short description of what happened and what you have already checked.

OZ does not publish unverified contact details or a form that cannot be confirmed as receivable.