Shipping & Delivery
OZ dispatch information
Dispatch and delivery, explained clearly
Order before 2pm Sydney time on an eligible business day for same-day dispatch. Estimated delivery is 3–7 business days after dispatch.
The cutoff table
| When the order is completed | Expected dispatch handling | Conditions |
|---|---|---|
| Before 2pm Sydney time, Monday–Friday | Same-business-day dispatch | Excludes public holidays; stock, payment and order checks must be complete. |
| After 2pm Sydney time | Next-business-day dispatch | The next eligible weekday becomes the processing day. |
| Weekend or public holiday | Next-business-day processing | Dispatch follows after the relevant checks are complete. |
How the 3–7 business day estimate works
The estimated window begins after dispatch, not when checkout is completed. It is an estimate rather than a guarantee. Remote destinations, an incomplete or incorrect address, weather, public holidays and carrier disruption may add time.
Australia-wide networkStock and destination determine the final fulfilment route.
Before 2pm Sydney timeEligible weekday orders dispatch the same day.
Estimated 3–7 business daysThe estimate begins after dispatch and is not guaranteed.
Human order supportClear help paths for tracking, wrong, missing or damaged orders.
Understanding tracking
Label createdThe shipment data exists, but the first physical carrier scan may not appear yet.
In transitThe carrier is moving the parcel through its network. Scan gaps can occur.
DeliveredCheck the delivery location, household members and any carrier note before reporting a problem.
When to contact OZ
Use the Help Centre if tracking has not progressed beyond a reasonable carrier scan period, the delivery estimate has passed, the address is wrong, or the parcel or contents are missing, damaged or incorrect.
Cutoff follows Sydney time (AEST/AEDT). Last updated 11 August 2026.